NatWest Bank Costs
NatWest have said that they may pay any fines that customers get from not having funds in there accounts. So if your gas bill was due and the gas firm took payment that day, and found they could not get the cash, then auto fined you, NatWest said they may pay this fine for you.
However what if your not a NatWest customer?
Suppose your firm pays via NatWest and your wage was due in on say Friday 22 June 2012, and you had direct debits that day. You may find you had insufficient funds to cover your bills. As such you could be fined. One suspects NatWest will not pay your fines.
One wonders over the next days and months how many NatWest customers and non NatWest customers will be affected.
NatWest: your questions answered
The Financial Ombudsman Service
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Message to Customers from Stephen Hester RBS Group Chief Executive
The problems of the past few days have caused disruption and inconvenience for our customers as well as for many customers of other banks.
I am very sorry for the difficulties people are experiencing. Our customers rely on us day in and day out to get things right, and on this occasion we have let them down. This should not have happened.
Right now my top priority, and the priority of the entire RBS Group, is to fix these problems and put things right for our customers.
This is taking time, but I want to reassure people that we are working around the clock to resolve these problems as quickly as we are able.
I also want to be clear that where our customers are facing hardship or difficulty we can and will help them. Our staff have already helped thousands of customers to access cash and we will continue to provide this service on a 24 hour basis while we work to resolve the problems.
I also want to reassure customers that no one will be left permanently out of pocket as a result of this, and again, they should contact us directly about this.
We have doubled the usual number of staff in our call centres, and for the first time ever we will open 1,200 branches across the country on a Sunday from 9am to 12pm.
Once again I am very sorry for the inconvenience.
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